I've seen this issue posted before with a top level description of the solution but not a list of steps to implement it. After upgrading my Win 8.1 Pro client to Win 10 Pro attempts to restore from client backups fail. In Device Manager the driver does indeed provide the following info:
Windows cannot initialise the device driver for this hardware. (Code 37)
An instance already exists at this altitude on the volume specified.
So how exactly do I modify the altitude for the driver to fix the problem? N.B. I deleted the Connector Software and re-installed just in case this easy process would fix the problem but it didn't. I too have Rapport installed just like the person who raised this issue before who stated raising the altitude fixed the problem if that is of any significance.