We're currently running into issues backing up our Windows Server 2012 VMs through the integrated Windows Server Backup utility. Each time the VM attempts to backup to the Shared Network Folder on our QNAP NAS, it generates the following event log on the VM:
Log Name: Microsoft-Windows-Backup
Source: Microsoft-Windows-Backup
Date: 2012-12-20 4:02:55 AM
Event ID: 5
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: TST12.dev.ad
Description:
The backup operation that started at '2012-12-20T11:00:25.289755100Z' has failed with following error code '0x807800C5' (There was a failure in preparing the backup image of one of the volumes in the backup set.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>5</EventID> <Version>3</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x4000000000000000</Keywords> <TimeCreated SystemTime="2012-12-20T11:02:55.974675700Z" /> <EventRecordID>29</EventRecordID> <Correlation /> <Execution ProcessID="5312" ThreadID="3776" /> <Channel>Microsoft-Windows-Backup</Channel> <Computer>TST12.dev.ad</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTemplateID">{929C5B37-29BF-46B2-B72B-C2819B13EB6D}</Data> <Data Name="HRESULT">0x807800c5</Data> <Data Name="DetailedHRESULT">0x8078004f</Data> <Data Name="ErrorMessage">%%2155348165</Data> <Data Name="BackupState">12</Data> <Data Name="BackupTime">2012-12-20T11:00:25.289755100Z</Data> <Data Name="BackupTarget">\\BMC-NAS1\Backups</Data> <Data Name="NumOfVolumes">2</Data> <Data Name="VolumesInfo"><VolumeInfo><VolumeInfoItem Name="System Reserved" OriginalAccessPath="" State="12" HResult="-2139619249" DetailedHResult="0" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="2" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="554" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="2" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1576" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo></Data> <Data Name="SourceSnapStartTime">2012-12-20T11:00:25.258548500Z</Data> <Data Name="SourceSnapEndTime">2012-12-20T11:00:43.682705500Z</Data> <Data Name="PrepareBackupStartTime"><TimesList><Time Time="2012-12-20T11:00:53.011Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="PrepareBackupEndTime"><TimesList><Time Time="2012-12-20T11:00:53.058Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="BackupWriteStartTime"><TimesList><Time Time="2012-12-20T11:00:53.074Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="BackupWriteEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="DVDFormatStartTime"><TimesList></TimesList></Data> <Data Name="DVDFormatEndTime"><TimesList></TimesList></Data> <Data Name="MediaVerifyStartTime"><TimesList></TimesList></Data> <Data Name="MediaVerifyEndTime"><TimesList></TimesList></Data> <Data Name="BackupPreviousState">9</Data> <Data Name="ComponentStatus"><ComponentStatus></ComponentStatus></Data> <Data Name="ComponentInfo"><ComponentInfo></ComponentInfo></Data> <Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data> <Data Name="SystemStateBackup"><SystemState IsPresent="1" HResult="-2139619131" DetailedHResult="-2139619249" /></Data> <Data Name="BMR"><BMR IsPresent="1" HResult="-2139619249" DetailedHResult="0" /></Data> <Data Name="VssFullBackup">true</Data> <Data Name="UserInputBMR">true</Data> <Data Name="UserInputSSB">true</Data> <Data Name="BackupSuccessLogPath">C:\Windows\Logs\WindowsServerBackup\Backup-20-12-2012_11-00-25.log</Data> <Data Name="BackupFailureLogPath">C:\Windows\Logs\WindowsServerBackup\Backup_Error-20-12-2012_11-00-25.log</Data> <Data Name="EnumerateBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="EnumerateBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="PruneBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="PruneBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data> <Data Name="BackupFlags">0x8</Data> <Data Name="ComponentInfoSummary"><ComponentInfoSummary ComponentInfoArrayPresent="1" TotalComponents="0" SucceededComponents="0" /></Data> </EventData></Event>All our VMs running Windows Server 2008 R2 backup successfully to this network location using the same network and service credentials. This issue appears to only be happening on our VMs running Windows Server 2012.